Private Chef - Terms & Conditions
Updated and valid from March 10th 2023
Thank you for showing your interest in our private chef service.
Before submitting your payment, I invite you to carefully read our T&Cs. If you have any questions, please do not hesitate to email us at firstname.lastname@example.org
We - The Cooking Flea personal chef and any staff employed
You - the individual or company accessing or using our service.
Prior to the service, we will meet for an initial consultation and inspection of your kitchen and premises where the service should take place.
During the above-mentioned meeting, we will also discuss the menu, the number of participants, the date of the service and the start time.
In the unlikely event that some ingredients for the appointed menu are not available, the menu may be subject to variations and we will inform you.
On the day of the service, We will arrive at the appointed time.
We will be dressed in appropriate attire.
We will clean the affected areas of the kitchen after the service and We will follow good hygiene procedures throughout the service.
We will bring some of our own equipment but We may as well use any equipment available in your kitchen.
On arrival, You should show the chef how your kitchen equipment works, including turning on any electrical appliances. You should also show the chef what equipment may be used for the dinner, including pots, pans, electrical equipment, crockery, cutlery and glassware, removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party.
We expect You to provide a safe and sanitary work environment for the chef and staff. Counter tops should be clean and free of clutter, the kitchen sink empty, and the floor clear.
We expect You to provide a clear space in the refrigerator and/or freezer in order to properly store your meals and/or ingredients.
Due to licensing rules, We are unable to include alcohol in our menus but You are welcome to arrange your own.
We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the service will not continue. No refund will be issued and legal proceedings will be issued against You.
You may be asked to be photographed or filmed during the event with your permission. We may use any photographs and/or recordings featuring you and may cut, edit and adapt as necessary for use on The Cooking Flea website, and other social media platforms. If you are not ok with this, please do let us know anytime.
BOOKING AND PAYMENT
Upon confirmation, We do require the number of people attending the dinner.
We request a 50% deposit payment upon confirmation. You will be sent an invoice showing our bank details. Once We receive your payment, the service is confirmed.
The remaining 50% balance is due one week before the service. You will receive a reminder and invoice three days before the payment is due.
If You wish to alter the number of guests, You can do so up to 7 days before the service and your updated due total will be reflected in your final balance.
If you have been offered a discount based on a certain number of people and someone in the party drops out, we will not be able to honour such a discount anymore - even if this happens up to 7 days before the event. Therefore, your total will be amended and reflected accordingly in your final balance.
Unlike restaurants, We carefully plan the budget and ingredients around the number of guests that You have booked for. Therefore, cancellations have a huge impact on us.
If, for some reason, You have to cancel your event, please contact us straight away and no later than 7 days before the event. The following applies:
If cancelling up to 7 days before the event You can:
1a. Receive a refund of the deposit minus a cancellation fee which is 25% of the total service value
1b. Choose a new date
If cancelling within 7 days of the event both the deposit and the balance will be forfeited.
If someone in your party drops out within 7 days of the event, you can find a replacement. If you are unable to find one, We cannot provide a refund nor amend the cost for the person that has cancelled.
In case of cancellation or service disruption on our end (i.e. staff illness or technical issues) happening at any time, we will inform you as soon as possible and we will:
Offer to reschedule your dinner for the next available event
Provide a refund
You will inform us upon booking of any allergies, food intolerances, disabilities, diabetes, pregnancy etc.
We provide allergen information and can provide a list of full ingredients included upon request. Please notify us upon booking if You need us to amend a dish for You and We will try to do our best to accommodate your request.
Because of the nature of the kitchen where food is prepared and the type of food handled, We cannot avoid the risk of cross-contamination. If You or anyone else in your group have a severe allergy, please inform us when booking. We reserve the right to refuse your booking.
If You fail to inform us about your allergies, we are not held responsible for any consequences.
Here at The Cooking Flea, we love genuine, homemade food and we love to share it with like-minded foodies around our table.
Because of ethical reasons, our menus are 100% plant-based and we will never serve animal products. Veganism can be a common, yet tricky topic. We do believe in constructive and positive criticism, we respect people's perspectives and we don’t have a judgmental approach.
Yet, whether your ethos is in line with ours or not, we kindly ask you to be respectful and have the same approach.